TERMS AND CONDITIONS
GENERAL INFORMATION
The ownership of this website www.menorcaenmotos.com (hereinafter Website) is held by: MENORCA EN MOTO SC, provided with NIF: J06983530, and whose contact information is:
Address: Carrer de Eivissa, Number 28, Ciutadella de Menorca (07760), Balearic Islands
Contact telephone: +34 747407971 / 647086476
Contact email: contacto@menorcaenmotos.com , menorcaenmotos@gmail.com
This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (www.menorcaenmotos.com) and the contracting of services therein (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity that Menorca en Moto develops through the Website includes:
Rental of own vehicles.
In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection of MENORCA BY MOTORCYCLE. By using this Website or by making and/or requesting the contracting of the service through it, the User agrees to be bound by these Conditions and by all of the aforementioned, therefore, if you do not agree with all of this, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those in force at the time the purchase of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.
At the time of contracting the rental, the User acknowledges having read and accepted the conditions detailed by MENORCA EN MOTO in this document.
By contracting, the User agrees to respect current traffic regulations at all times and be responsible for any sanctions that may arise from misuse or non-compliance with regulations during the term of this contract.
Own damage caused by reckless and/or negligent driving, as well as driving under the influence of alcohol or drugs, are not included. Any of the reasons stated herein exempts MENORCA EN MOTO from any responsibility.
The clauses of the rental contract can only be modified by express agreement, written and signed by both parties. MENORCA EN MOTO reserves the right to cancel reservations according to prior notification to the client, as well as the right of admission.
In the event that any of the general conditions set forth in this contract is breached, MENORCA EN MOTO may terminate this contract at any time, thus demanding the immediate return of the vehicle and no refund of the amount paid will be made.
ARTICLE 1 – RENTAL REQUIREMENTS
- Be over 21 years old
- Motorcycle driving experience. If at the time of the rental the Menorca en Moto staff verifies the lack of experience or that the client does not know how to drive the motorcycle, it will be NON-delivered and the reservation will be considered canceled according to the cancellation terms established by MENORCA BY MOTORCYCLE.
- Valid passport or ID. Original and valid driver’s license. (A1/ A2 or B) .
For driving licenses outside the EU or without an agreement with Spain, it will be necessary to present the International Driving License in addition to the original.
Photos, photocopies or complaints and/or any other document other than the original card will not be considered official or valid documents. In the event that the User does not meet the following aforementioned conditions, the reservation will be considered canceled according to the cancellation terms established by MENORCA EN MOTO.
ARTICLE 2 – RESERVATION CONFIRMATION
- Reservations requested through the Website are subject to confirmation by MENORCA EN MOTO . Said confirmation is sent to the email address provided by the client at the time of making the request.
- Motorcycles cannot be taken off the island under any circumstances.
- The maximum duration per reservation is 30 days.
ARTICLE 3 – DELIVERY OF THE MOTORCYCLE
- Vehicle deliveries are always made within our business hours, and deliveries can be made outside business hours or with delivery service with a supplement for delivery after hours or delivery .
The Menorca en Moto staff will be waiting for you at our facilities or at the place agreed upon in the reservation for the delivery of the vehicle.
The User will be informed of the special characteristics of the motorcycle, as well as the technical characteristics and the fuel policy of his reservation.
The User receives the vehicle in perfect working order and with accessories (keys, helmets and original documentation) who must verify it together with the company’s staff.
Acknowledging to be informed of our fuel policy and type of fuel that the vehicle requires. All our motorcycles use E5 Gasoline (95 octane unleaded) and you agree to return the vehicle under the conditions stipulated in your contract
ARTICLE 4 – RETURN OF THE MOTORCYCLE
- The motorcycles will be returned to the MENORCA EN MOTO office, during business hours, at the place or meeting point agreed in the rental contract.
- At the time of return, our staff will carry out a visual inspection of the vehicle to verify it.
- Returns after hours or with collection at a meeting point other than the one agreed in the rental contract carry a supplement for Out of Hours or Pick up.
- MENORCA BY MOTORCYCLE will grant a maximum courtesy period of 59 minutes to the one agreed in the rental contract for the return of the vehicle, having exceeded this period, one more day of rental will be invoiced.
- At the start of the rental, refunds will only be made due to force majeure (for example, death of a first-degree relative).
- It is expressly agreed that MENORCA EN MOTO does not assume any responsibility for loss or damage to any property left, stored or that the lessee or any other person leaves, stores or transports in the vehicle, whether during the rental or after its completion. The lessee assumes the risk of such loss or damage, exempts MENORCA EN MOTO from any claim for the same and undertakes to keep MENORCA EN MOTO free and harmless from any claim that may arise for that reason.
ARTICLE 5 – CANCELLATIONS, NO SHOWS OR BOOKING CHANGES
STANDARD RATE
- Reservations paid in full, cancellations will be free up to 30 days before the collection of your vehicle.
- Up to 72 hours before the collection of the vehicle we promise to reimburse 80% of the value of the reservation in reservations paid in full.
- Less than 72 hours The amount paid for the reservation will not be refunded.
RATE WITH PLUS AND PREMIUM INSURANCE
- Free cancellations
WHAT IS INCLUDED IN THE PRICE
- Unlimited mileage (UM).
- VAT.
- Rear trunk.
- Compulsory third party insurance extended with limited civil liability with excess
- 24 hour roadside assistance service.
- Second free helmet.
ARTICLE 6 – EXCESSES AND ADDITIONAL INSURANCE
MENORCA BY MOTORCYCLE will request a deposit or deposit between €150 and €700 depending on the model or displacement of the rented motorcycle.
All our rentals include basic extended third party insurance with limited civil liability.
In no case can this guarantee or deposit be used for an extension of the rent. The payment of the deposit must be made by credit card and will be returned in the same way to the subscriber.
Said amount does not cover all the alleged damages, assuming that the damages to the vehicle exceed the amount of the deposit must be paid by the User.
When the User returns the vehicle along with the keys and MENORCA EN MOTO terminates the contract, the deposit will be returned.
Insurance Plus: The main advantages of contracting this insurance are coverage for all kinds of accidents caused by chance, damage to third parties, damage to the vehicle, as well as total or partial destruction, loss of the same and/or theft with reduced excess.
- Franchise €150
- Full/Full Fuel Policy.
- Second driver free.
- Cancellation policy with full refund.
- Roadside assistance
- Sustitution vehicle
- Damages to third parties
- Tire punctures (in no case the tire breakage)
- Breakage of keys (only covers a break. In no case the loss or forgetfulness of these, such as under the seat)
- The partial or total destruction of the vehicle.
PREMIUM INSURANCE : Hiring PREMIUM INSURANCE includes all INSURANCE PLUS coverage, and also with this insurance you will be covered at all risks without Excesses or deposits
- franchise 0
- wrong refueling included
- The breakage, theft or loss of vehicle accessories such as helmets, trunk and padlock included
- Full/Full Fuel Policy.
- Second driver free.
- Cancellation policy with full refund.
- Roadside assistance
- Sustitution vehicle
- Damages to third parties
- Tire punctures (in no case the tire breakage)
- Breakage of keys (only covers a break. In no case the loss or forgetfulness of these, such as under the seat)
- The partial or total destruction of the vehicle.
In no case does the coverage cover medical assistance for personal injury. In the event of needing medical assistance, call the Emergencies at 112.
Accidents caused by negligent driving or under the influence of alcohol and/or drugs, loss of keys, wrong refueling, loss of vehicle documentation and other cases included in “Terms and conditions” will not be covered.
ARTICLE 7 – INCIDENTS AND THEFT
In the event of an accident or theft of the vehicle, the User has the obligation to contact the Police and make the pertinent report of the theft within 24 hours after the incident. Likewise, you must notify MENORCA BY MOTORCYCLE of the theft.
In the event of an accident with another vehicle, the Client must submit to MENORCA EN MOTO within 48 hours after the incident, the friendly report, completed by both parties.
In case of theft, you must present the report and the vehicle keys.
In the event that due to a mechanical defect, the vehicle suffers a breakdown and not an accident, MENORCA EN MOTO will replace the vehicle as soon as possible, we have 24-hour roadside service.
If it is not possible to replace the vehicle, MENORCA BY MOTORCYCLE will refund the amount corresponding to the days not used at the contracted rate, as well as the expenses caused by the transfer to your accommodation in any other public transport service.
The User expressly acknowledges and accepts what is stated in the previous paragraph and waives any compensation if applicable.
The User is responsible for the vehicle and for any damages caused during the rental unless MENORCA EN MOTO obtains the acceptance of total or partial responsibility by a third party.
In the event of an accident due to negligence or bad driving, the vehicle will NOT be replaced, ending the contract and not refunding the money for the remaining days of the rental.
The damages that the User may generate will be subject to evaluation by MENORCA EN MOTO and subsequent budget by the Lessor. This implies that the deposit/bond cannot be returned until the value of the repair is certified with an estimate.
ARTICLE 8 – MAINTENANCE
- It is totally forbidden to make repairs to the vehicle without the written authorization of MENORCA EN MOTO. The maintenance and lubrication of the vehicle are included in our rates (punctures and/or tire changes derived from misuse of the vehicle are not included).
- Mechanical wear due to reasonable and normal use of the vehicle is always assumed by MENORCA EN MOTO. It is the obligation of the User to stop the Vehicle when any malfunction of the Vehicle is detected. We have a telephone number for breakdowns as well as a 24-hour assistance service. In case of damage to the vehicle, as well as its accessories and complements and/or theft thereof, the corresponding charge will be made to the Client for the following concepts and amounts that will be available to the client
- Plastics: bumps, scratches, dents or deformations.
- Crystals / mirrors: chopped, cracks, losses, subtraction.
- Lights: broken casings.
- Tires: punctures, breaks.
- upholstery, dashboard
- Accessories: loss, subtraction. Subject to expertise by the company.
- In case of loss of keys, the Client must pay for them. The cost of the key will depend on the model of motorcycle rented. The cost of the padlock key is €25, the trunk key is €10 and the cost of the key delivery or motorcycle locksmith is €50.
In case of loss of the padlock, you will have to pay the cost of €25 and the trip to hand over the keys or open the motorcycle is €50
ARTICLE 9 – ROAD ASSISTANCE
The Roadside Assistance Service is included in the rate.
In the event of an accident due to negligence or stoppage of the vehicle by the authorities, the cost of assistance or towing will be €100.
Parking the motorcycle on roads, paths, sidewalks and transit areas where the motorcycle could suffer damage or hinder circulation is totally prohibited.
ARTICLE 10 – FUEL POLICY
- Our rates do not include fuel
Rate with Basic Insurance (Full/Empty) : €15 The motorcycle will be delivered with a full tank of gasoline. This rate includes the refueling service.
The User must return the motorcycle with the gasoline already consumed.
MENORCA EN MOTO will not make refunds for excess fuel.
- Rate with plus and premium insurance (Full/Full) (Full/Full): The motorcycle will be delivered with a full fuel tank and the User must return it with a full tank.
If at the time of return the motorcycle is not full, the amount of €15 will be charged for refilling and refueling.
- All our motorcycles use 95 Unleaded gasoline. The price of gasoline can vary depending on the market value.
The erroneous refueling and as a consequence the damages or repairs that could occur, will be borne entirely by the User.
ARTICLE 11 – RULES OF USE OF MOTORCYCLES
The User undertakes to use and drive the vehicle in accordance with the basic rules of driving, circulation and in accordance with the specifications for use of the type of vehicle and with the greatest possible care.
The User is strictly prohibited from taking the rented motorcycle out of Menorca.
The people included in the rental contract will be considered driver, and the use, loan, subletting to third parties or persons not identified and accepted by MENORCA BY MOTORCYCLE in the rental contract is not authorized.
The User undertakes to park it in a safe and properly parked place when not in use. The User is prohibited from assigning, renting, mortgaging, pledging, selling or in any way collateralizing the vehicle. You are prohibited from changing any technical characteristics of the vehicle or making any type of modification to its exterior and/or interior appearance.
In the event of a Fine, the User will be responsible and will pay the same as soon as possible. If it were the case that the User is removed from the vehicle, the charge for picking it up at the municipal depot will be the one indicated in the corresponding invoice issued by the local administration.
No amount is refundable in case of return of the vehicle prior to the expiration date of the contract.
For any difference that may arise in relation to this document, the parties expressly submit to the Judges and Courts of Menorca, waiving any other jurisdiction that may correspond to them.
ARTICLE 12 – EXTRA SERVICES
- Out of hours charge : €10 for any delivery or collection of the vehicle outside business hours from 1:00 p.m. to 5:00 p.m. and from 8:00 p.m. to 9:30 p.m.
- Delivery or Pick up (deliveries/collects) : €15. Deliveries and/or Pickups of the vehicle at the client’s accommodation in Urbanizations and the Ciutadella area during business hours.
- Deliveries and collections in the Port of Ciutadella : €10 Deliveries and/or Collections of the vehicle in the port of Ciutadella during business hours.
- All risk insurance “PLUS” : €7 per day.
- “PREMIUM” all-risk insurance : €12 per day.
- Second driver : €10 per rental.
- New helmet : €15. Release a new helmet for your rental. Service according to availability.
- Mobile support : €5 per rental.
- Management of Fines : €25. This administrative fee will be charged upon receipt of a traffic ticket during your rental period. Menorca en Moto SC is required by law to provide the authorities with customer data . This rate does not include the amount of the fine.
ARTICLE 13 – PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless, by legal requirement, especially with regard to VAT, a different matter is indicated and applied.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card.
MENORCA EN MOTO uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer). Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, MENORCA EN MOTO will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once MENORCA EN MOTO receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User in the manner and, where appropriate, at the place established. In any case, by clicking on “Rent” the User confirms that the payment method used is his.
TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting MENORCA EN MOTO through the spaces of contact information enabled on the
Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information).
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council,
of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.
WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User accepts that most of the communications with MENORCA EN MOTO are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that MENORCA EN MOTO sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with MENORCA EN MOTO through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, MENORCA EN MOTO may contact and/or notify the User via email.
RESIGNATION
No waiver by MENORCA EN MOTO of a specific legal right or action or the lack of a requirement by MENORCA EN MOTO for strict compliance by the User with any of its obligations will mean, nor a waiver of other rights or actions derived from a contract or from
the Conditions, nor will it exonerate the User from compliance with their obligations.
No waiver by MENORCA EN MOTO of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
NULLITY
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and MENORCA EN MOTO in relation to the rental object and replace any other prior agreement, agreement or promise agreed verbally or in writing by the
same parts.
The User and MENORCA EN MOTO acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
DATA PROTECTION
The information or data of a personal nature that the User provides to MENORCA EN MOTO in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing,
browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
APPLICABLE LAW AND JURISDICTION
The access, navigation and/or use of this Website and the rental contracts through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the rental contracts between MENORCA EN MOTO and the User, will be submitted to the non-exclusive jurisdiction of the
Spanish courts and tribunals.
COMPLAINTS AND CLAIMS
The User can send their complaints, claims or any other comment they wish to make to MENORCA EN MOTO through the contact information provided at the beginning of these Conditions (General Information).
PROCESSING OF PERSONAL DATA
CONTACT DATA: The personal data collected in relation to a query or request will be processed for the processing of the same, as well as, where appropriate, contacting you in relation to it.
THIRD PARTY DATA.- In the case of providing personal data owned by third parties, you declare that you have the consent of those affected for it, having previously informed yourself of the content of this privacy policy.
